That seems to be the trade-off we've seen a lot. Still, following that conversation becomes a bit tedious, which seems to be one of the biggest complaints from users. If you search, you will probably find an answer – or a conversation that leads to an answer. That said, another upside, and part of the reason we migrated, is that it is very searchable. So you end up having to parse through different conversations to find what you need. Since it is very channel-based, you can't start a thread out of someone's question to address the issue. The biggest con would be organizing the content that is on there. Plus, a lot of people are on here already – and it's cheaper than Slack. Engaging members via videos, direct communication, and channels is also straightforward. A big pro for us is that it's effortless to join. We've just passed 5 thousand users last month. But we're probably going to stay here for the foreseeable future. I wouldn't say Discord is the perfect tool. For us, the biggest thing about Discord was a direct line of communication to our users and the opportunity to have built-in video streaming. We have also evolved quite a bit in terms of organizing it. Being a part of many tech communities, I see that many technologies I like to use are also bringing their community to Discord, so I get a feeling that we made the right choice. We switched to Discord last March, just when the pandemic started. And considering our size, it was still affordable.īeing a part of many tech communities, I see that many technologies I like to use are also bringing their community to Discord, so I get a feeling that we made the right choice. Being a community-based tool, it made a lot of sense for us to migrate. We saw a lot of companies making a move to Discord. While it was good that we already had a Slack community, given our size, the cost was an issue. Meanwhile, my CS colleague Viktor and I were tasked to find a place to host our new community. It felt like we had traded the engagement factor from Facebook for the thread-based support discussions. It was nice to have a thread-based platform. We tried out Spectrum for roughly a year and a half.
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